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Category Experience Design
The Experience Design (XD) Bicycle
In our recent work developing and refining a Design System for a client’s corporate global redesign, we were faced with dozens of page designs and components across an Atomic Design System, including hundreds of tokenized variables, and visual and experiential…
AI in UXR, Part 1 – It’s Not All Awful
Back in 2023, I was asked to offer some perspectives on how AI was beginning to affect the practice of UX and UX Research, and where I thought the impact might be largest, most positive, and most detrimental. At the…
The Tools We Choose
A note: I wrote this prior to Config and Figma’s release of a suite of new generative and expansive features, about which I’ll have more to say soon. Suffice it to say, I think Figma’s growing feature set convinces me…
How Best Practices Can Lead to Strategic Failure
Inevitably in any timeline- or budget-constrained project, someone will ask, “what is the best practice here?” Usually this is in relation to some kind of blocker in a project – be it budget or personalities or opinions – driven either…