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Category Experience Design
AI in UXR, Part 1 – It’s Not All Awful
Back in 2023, I was asked to offer some perspectives on how AI was beginning to affect the practice of UX and UX Research, and where I thought the impact might be largest, most positive, and most detrimental. At the…
The Tools We Choose
A note: I wrote this prior to Config and Figma’s release of a suite of new generative and expansive features, about which I’ll have more to say soon. Suffice it to say, I think Figma’s growing feature set convinces me…
How Best Practices Can Lead to Strategic Failure
Inevitably in any timeline- or budget-constrained project, someone will ask, “what is the best practice here?” Usually this is in relation to some kind of blocker in a project – be it budget or personalities or opinions – driven either…